Shipping & Return Policy

Please take the time to read our Terms of Use on our About page.


Shipping Restrictions

A flat shipping rate will be calculated and sent with your email invoice after you check out.


International Orders

No International Orders at this time. Sorry for the inconvenience.


Processing Time & Shipping Schedule

You can expect your order to be processed within approximately one to two “business” days, provided the items are in stock and there are no problems with the payment verification. Orders will not be processed on weekends and holidays. Orders are processed during store hours M-F 9-5 pm. Orders with standard shipping depart usually within 48 hours. Orders will be received by the consumer using standard shipping, normally within 7 – 10 business days. Excluding weekends, early closures and holidays.

Please Note: Any delays in shipping by the carrier (UPS, FedEx, DHL, USPS) due to weather or any other circumstances are not the responsibility of NWCT Solar Store. Products and shipping charges will not be refunded in the event shipping is delayed by the shipping carrier.

Order Status

Northwest Renewable Energy Center LLC, will keep you informed of your order status via e-mail. If tracking information is available it will be emailed to the e-mail address that you have provided. You may also acquire your order status and other live updates by emailing us with your order number. 

Manufacturer defects or shipping damage:

Any damages incurred through shipping must be reported immediately, within 24 hours of receipt via e-mail. Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact NWCT Solar Store as soon as possible. We will file a damage claim with the shipper and ship a replacement as soon as possible. If a product is received with manufacturer defects please contact NWCT Solar Store as soon as possible so we can contact the manufacturer. A replacement will be shipped to you under the respective manufacturers’ policy. Subject to Northwest Renewable Energy Center, LLC Terms of Use.


Important Notes

Customer is solely responsible for shipping any returned product to Northwest Renewable Energy Center, LLC. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused in re-saleable condition, and will included the original undamaged packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned products is missing, or if the product has been used Northwest Renewable Energy Center, LLC. Return Procedure will be breached and Northwest Renewable Energy Center, LLC. may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).